About the Webinar
In these disruptive times designing robust and effective digital customer experiences is essential for any organization
to succeed. Exceptional customer experience (CX) leads to improved client retention and revenue growth. Many
organizations are deploying AI and other technologies in order to improve their CX.
By attending this webinar series you will learn about:
- ROI of marketing and CX technologies
- Trends in CX
- How AI can help brand competitiveness
- Chief Marketing Officers
- Chief Digital Officers
- Chief Information Officers
- Chief Executive Officers
- Marketing Directors
- Marketing Managers
- IT Managers
PRESENTATION: Improving Customer Experience with AI
PRESENTATION: Driving customer experience through Personalisation.
Question & Answer Session
15:30 – 16:00 PM
Meet Our Speakers
Head of Channel Sales - Middle East & Africa at Freshworks Inc.
Regional Lead - Middle East & Africa at Freshworks Inc.
Director Customer Experience at The CX Group.
Professor of Marketing at University of Johannesburg
Head: Personalisation Centre of Excellence, Standard Bank Group CHNW
Freshworks provides intelligent customer engagement software for businesses of all sizes, making it easy for teams to win customers for life. Freshworks SaaS products are ready to go, easy to use and offer quick return on investment. Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers throughout the world. For more information visit www.freshworks.com.