AI IN RETAIL AND CUSTOMER EXPERIENCE

VIRTUAL VIRTUAL VIRTUAL CONFERENCE

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overview

With the rise of e-commerce in South Africa and the African continent and with Covid-19 forcing many retail organizations to operate online, Artificial Intelligence and Virtual Reality have become very important technologies. It is in this backdrop that Machine Learning Africa will be hosting this conference focusing on the use of AI within the retail space. The conference seeks to provide invaluable insight to retail organizations into the use of AI to optimize their operations, improve customer experience and enhance revenues.

Attendees:

CEOs

CIOS

COOs,

CX Managers

Data Scientists

UX Designers

IT Managers

Retail Analytics

Managers

Marketing Directors

WHEN

17-18 November 2021
14:00-16:00 SAST

WHERE

Online

EVENT SPEAKERS

Retail Speakers 2021

Elzane Dougall

BrandsEye Account Director: Retail Lead

Coming from a background in AI analytics and data software sales, Elzane currently heads up the retail client portfolio at leading social data and insights business, BrandsEye. She is a specialist in the retail customer experience (CX) space, having worked with a number of South Africa’s largest retailers to improve their CX and service offerings through the better use of social media data.
Retail Speakers 2021

Poojit Rohra

Head of Sales - Middle East and Africa @Verloop.io

Currently at Verloop.io; helping enterprises provide 24x7 automated support at scale and leveraging ML to optimise support and contact centre costs!
Retail Speakers 2021

Rasha Abu-Saif

Head of Business and Partnership @WideBot

Rasha has more than eighteen years of experience in the field of Business including Marketing and Communications, Public Relation Management, Projects Planning and Implementations, Budgeting, Campaigns Planning, Customer Experience, and Business growth. Rasha has excellent experience in direct, manage, and oversee the activities and operations of the business with excellent client relationship management to maintain a great customer experience impact.
Retail Speakers 2021

Tommi Loeffler

Specialist and Trusted Advisor for GK AIR, aka Mr Personalisation

I am an AI evangelist and trusted advisor for the Personalisation solution from GK AIR, working with retailers around the world. I am fortunate to work for a mature AI company that evolved from a spin off university into a leading force for Retail AI in Europe. Partnering with retailers on strategy and innovation visions, tapping into the art of the possible through AI.
Retail Speakers 2021

Orediretse Molebaloa

Enterprise Presales Manager @Infobip Africa

Retail Speakers 2021

Simon Bradshaw

Head of IT at Mr Price Group

I am a seasoned, solutions-orientated executive management professional who can skilfully apply business expertise and robust leadership techniques to improve productivity and performance. I have a proven track record in transforming underachieving business units into high-performing components; optimising team dynamics and uniting diverse agendas to a common goal while harnessing strategic and operational drivers to deliver results.
Retail Speakers 2021

Anne Gray

Founding Partner @Torch Solutioneers

Retail Speakers 2021

Pierre B le Roux

Co-Founder | Commercial Director at Spatialedge (Pty) Ltd

I am extremely curious about how the world works and I have a passion for developing and building technology products. I am also a co-founder of Spatialedge. We help companies get sustainable value from their data, by helping them implement and operationalise robust data pipelines and AI models. Please feel free to reach out about anything related to technology, philosophy or if you are just interested in talking.
Retail Speakers 2021

Jordan Seke

CRM Officer & CX Specialist, @ University of the Witwatersrand

I am a MBA Graduate from the Wits Business School in Johannesburg - South Africa with elective courses completed abroad at the University of North Carolina in Chapel Hill as an International Exchange Student. An passionate and converted TAR HEEL, I am a Cloud Computing and Customer eXperience Evangelist. An author with a few articles in my record.
Retail Speakers 2021

Dino Bernicchi

Head of Data Science @ HomeChoice International PLC

Dino has experience driving AI strategy and developing productionized solutions for large corporates such as TFG, Woolworths, Standard Bank, and Chevron, including Recommender Systems and Personalization strategies. He is currently Head of Data Science at HomeChoice, a home-shopping and financial services group. Dino also consults on the development of course content for Andrew Ng's DeepLearning.AI, and co-founded Fakerface, a company developing AI-powered creative apps.
Retail Speakers 2021

Thirusha Chetty

CIO Africa | IT Director @ DHL Supply Chain

International portfolio executive with 22 years of experience in technology. My expertise lie in global IT digital strategies, leadership, transformational change, disruptive innovation, design thinking and solution consulting to improve business performance and enable organizational success.

EVENT SCHEDULE

AI IN RETAIL AND CUSTOMER EXPERIENCE VIRTUAL CONFERENCE AGENDA

DAY ONE

17 November 2021

13:00 – 13:50

Attendees are free to join any table and move from one table to the other for a meet and greet before the conference starts.

13:50-14:00

14:00-14:20

Tommi Loeffler: Mr Personalisation for GK AIR

14:20-14:40

Poojit Rohra, Director of Sales – MENA @ Verloop.io

15:00 -15:20

Presentation by :

Pierre B le Roux, Co-Founder | Commercial Director at Spatialedge (Pty) Ltd

15:20-16:00

  1. Anne Gray, Founding Partner @Torch Solutioneers (moderator)
  2. Tommi Loeffler, Specialist and Trusted Advisor for GK AIR, aka Mr Personalisation
  3. Simon Bradshaw, Head of IT at Mr Price Group
  4. Orediretse Molebaloa, Enterprise Presales Manager @Infobip Africa
  5. Dino Bernicchi, Head of Data Science @Homechoice

DAY TWO

18 November 2021

13:00-13:50

Attendees are free to join any table and move from one table to the other for a meet and greet before the conference starts.

13:50-14:00

14:20-14:40

Presentation by: Jordan SEKE, CRM Officer & CX Specialist, @ University of the Witwatersrand

14:40-15:00

Rasha AbuSaif, Head of Business and Partnership @WideBot

15:00-15:20

Presentation by: Dino Bernicchi, Head of Data Science @Homechoice

16:00-16:30

REGISTER FOR A FREE PASS

Book your ticket below for AI in Retail & Customer Experience Conference

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