AI IN RETAIL AND CUSTOMER EXPERIENCE VIRTUAL CONFERENCE

Eshmael Mpabanga

Chief Executive @ tdt.ai

A Senior Leader with extensive experience in Digital Strategy and Technology Integration within banking and financial services. He helps businesses better understand their digital landscape/environment and how to design, develop, deploy and automate conversational commerce solutions and provide the necessary tools to future-proof their business for continued success.

Sean Swanepoel

Presales Engineer, Sophos, South Africa

Sean is an IT Security professional specializing in perimeter and endpoint security with many years of experience in multiple IT disciplines. Passionate about network security, end user awareness training and social engineering, his position at Sophos as a Presales Engineer affords him the opportunity to help keep his customers’ data safe, secure and confidential.

Elzane Dougall

BrandsEye Account Director: Retail Lead

Coming from a background in AI analytics and data software sales, Elzane currently heads up the retail client portfolio at leading social data and insights business, BrandsEye. She is a specialist in the retail customer experience (CX) space, having worked with a number of South Africa’s largest retailers to improve their CX and service offerings through the better use of social media data.

Poojit Rohra

Head of Sales - Middle East and Africa @Verloop.io

Currently at Verloop.io; helping enterprises provide 24x7 automated support at scale and leveraging ML to optimise support and contact centre costs!

Rasha Abu-Saif

Head of Business and Partnership @WideBot

Rasha has more than eighteen years of experience in the field of Business including Marketing and Communications, Public Relation Management, Projects Planning and Implementations, Budgeting, Campaigns Planning, Customer Experience, and Business growth. Rasha has excellent experience in direct, manage, and oversee the activities and operations of the business with excellent client relationship management to maintain a great customer experience impact.

Tommi Loeffler

Specialist and Trusted Advisor for GK AIR, aka Mr Personalisation

I am an AI evangelist and trusted advisor for the Personalisation solution from GK AIR, working with retailers around the world. I am fortunate to work for a mature AI company that evolved from a spin off university into a leading force for Retail AI in Europe. Partnering with retailers on strategy and innovation visions, tapping into the art of the possible through AI.

Orediretse Molebaloa

Enterprise Presales Manager @Infobip Africa

Simon Bradshaw

Head of IT at Mr Price Group

I am a seasoned, solutions-orientated executive management professional who can skilfully apply business expertise and robust leadership techniques to improve productivity and performance. I have a proven track record in transforming underachieving business units into high-performing components; optimising team dynamics and uniting diverse agendas to a common goal while harnessing strategic and operational drivers to deliver results.

Anne Gray

Founding Partner @Torch Solutioneers

Pierre B le Roux

Co-Founder | Commercial Director at Spatialedge (Pty) Ltd

I am extremely curious about how the world works and I have a passion for developing and building technology products. I am also a co-founder of Spatialedge. We help companies get sustainable value from their data, by helping them implement and operationalise robust data pipelines and AI models. Please feel free to reach out about anything related to technology, philosophy or if you are just interested in talking.

Jordan Seke

CRM Officer & CX Specialist, @ University of the Witwatersrand

I am a MBA Graduate from the Wits Business School in Johannesburg - South Africa with elective courses completed abroad at the University of North Carolina in Chapel Hill as an International Exchange Student. An passionate and converted TAR HEEL, I am a Cloud Computing and Customer eXperience Evangelist. An author with a few articles in my record.

Dino Bernicchi

Head of Data Science @ HomeChoice International PLC

Dino has experience driving AI strategy and developing productionized solutions for large corporates such as TFG, Woolworths, Standard Bank, and Chevron, including Recommender Systems and Personalization strategies. He is currently Head of Data Science at HomeChoice, a home-shopping and financial services group. Dino also consults on the development of course content for Andrew Ng's DeepLearning.AI, and co-founded Fakerface, a company developing AI-powered creative apps.

Thirusha Chetty

CIO Africa | IT Director @ DHL Supply Chain

International portfolio executive with 22 years of experience in technology. My expertise lie in global IT digital strategies, leadership, transformational change, disruptive innovation, design thinking and solution consulting to improve business performance and enable organizational success.